OverviewThe Sponsor’s office is responsible for building, operating, and maintaining a hybrid-cloud mission infrastructure and associated services. The environment hosts dozens of Commercial Off-the-Shelf (COTS), Government Off-the-Shelf (GOTS), and custom applications, as well as a large-scale data lake.The infrastructure includes on-premises components deployed across multiple data centers in addition to commercial cloud resources. The Sponsor requires a highly skilled engineering team with diverse technical backgrounds and strong organizational capabilities to support system accreditation, infrastructure operations, and the documentation of system deployments across the environment.What will you do?Provide in-depth Tier 2 through Tier 4 support and problem resolution for technology products, infrastructure, and applications.Lead and perform engineering activities involving Linux servers and workstations.Support engineering efforts involving Windows servers, workstations, storage systems, and virtualization infrastructure.Configure, administer, and maintain VMware vCenter and VMware NSX-T environments.Perform Tier 3 engineering and support for virtualization infrastructure, including virtual servers, virtual desktops, and automation solutions.Support VMware Horizon Virtual Desktop Infrastructure (VDI) environments.Operate and maintain Active Directory, Domain Naming System (DNS), Distributed File System (DFS), and Dynamic Host Configuration Protocol (DHCP).Provide oversight and maintenance of Windows Group Policy.Build and maintain Windows servers within an Amazon Web Services (AWS) environment.Deploy and maintain system configuration standards in accordance with the Sponsor’s security posture.Maintain Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) in accordance with security requirements.Support the operations and maintenance of enterprise infrastructure environments.Work with Splunk, Check_MK, McAfee ePO, and BitLocker.Manage technical and infrastructure requirements using ServiceNow.Coordinate engineering projects, including performing technical risk assessments, deconflicting implementations, and resolving technical questions or conflicts.Gather infrastructure performance and utilization metrics and proactively notify the Sponsor when established thresholds are met.Perform data center management activities, including physical capacity management, hardware installation and commissioning, inventory management, decommissioning, removal, and destruction.Install and manage infrastructure components, including cables and circuits, and ensure proper cable labeling.Build and maintain desktop workstations and provide troubleshooting and patching support as required.Maintain accurate infrastructure and property inventories, including accountable property and electronic network encryption devices.Create and maintain system documentation supporting infrastructure deployments and accreditation activities.Coordinate, schedule, and deconflict IT engineering projects across the environment.Support incident tracking, management, troubleshooting, and resolution across multiple support tiers.Do you have what it takes?Active TS/SCI with PolygraphTypically requires BS degree and 8 years of prior relevant experience Demonstrated experience providing Tier 2 through Tier 4 technical support and problem resolution for technology products and applications.Demonstrated experience leading and performing engineering activities involving Linux servers and workstations.Demonstrated experience configuring and managing VMware vCenter and VMware NSX-T.Demonstrated experience coordinating engineering projects, including performing technical risk assessments, deconflicting implementations, and resolving technical questions or conflicts.Demonstrated experience operating and maintaining:Active DirectoryDomain Naming System (DNS)Distributed File System (DFS)Dynamic Host Configuration Protocol (DHCP)Demonstrated experience maintaining DISA Security Technical Implementation Guides (STIGs) in accordance with established security posture requirements.Demonstrated experience supporting the operations and maintenance of infrastructure environments.Demonstrated experience working with:SplunkCheck_MKMcAfee ePOBitLockerDemonstrated experience managing requirements using ServiceNow.
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