Job Description

Pay: From $21.00 per hour + Commissions

IMPORTANT!!!- MUST HAVE 2026 FFM Certification to start!

Job description:

ACA Health Insurance Agent to join our telesales team, working inbound and outbound calls with individuals shopping for coverage through the Affordable Care Act Marketplace. This is a licensed sales role: the agent assesses each caller's eligibility and subsidy options, recommends the right plan, and closes the enrollment during the call. Success means consistently meeting enrollment and quality targets while delivering a compliant, customer-first sales experience.

Key Responsibilities

• Handle a high volume of inbound and outbound calls with consumers seeking ACA Marketplace health coverage
• Conduct needs assessments to determine subsidy eligibility (APTC/CSR) and household circumstances
• Present and compare available Marketplace plans clearly, matching coverage to the caller's budget and needs
• Guide callers through enrollment from quote to completed application, ensuring accuracy of all information submitted
• Meet or exceed daily/weekly call volume, conversion, and enrollment quality benchmarks
• Maintain compliance with CMS Marketplace guidelines, TPMO disclosure requirements, and call recording/documentation standards
• Accurately document every interaction in the CRM/quoting platform
• Stay current on carrier plan changes, network updates, and Open/Special Enrollment Period rules
• Handle objections professionally and escalate complex cases as needed

Qualifications & Requirements

• Active state Health/Life insurance license required (or ability to obtain before start date)
• Current, or able to complete, ACA Marketplace (CMS) certification and applicable carrier certifications
• 1+ year of telesales, call center, or insurance sales experience preferred
• Proven track record of meeting sales quotas in a fast-paced, metrics-driven environment
• Strong phone presence with excellent listening, communication, and objection-handling skills
• Comfortable navigating multiple systems (CRM, quoting engine, carrier portals) simultaneously on live calls
• Reliable high-speed internet and basic computer literacy
• High school diploma or equivalent required

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience:

• ACA or Medicare: 1 year (Required)

License/Certification:

• Health Insurance License (in your resident state) (Required)
• 2026 FFM Certification (Required)

Work Location: Remote

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