Collector Job at Insight Global, Chicago, IL

  • Insight Global
  • Chicago, IL

Job Description

Collector | Chicago, IL

Location: Downtown Chicago, IL | 100% Onsite

Schedule: Monday-Friday, daytime hours

Job Description:

  • Handle a high volume of inbound and outbound calls
  • Manage a portfolio of accounts and outstanding balances
  • Speak with customers regarding personal, business, and use-tax accounts
  • Negotiate payment arrangements and potential solutions
  • Document conversations and account activity accurately
  • Navigate challenging conversations professionally
  • Maintain compliance with applicable collection policies and regulation

Looking for:

  • High school diploma required
  • Bilingual in English and Spanish required
  • Excellent verbal communication and computer skills
  • Comfortable handling approximately 100–150 calls per day
  • Comfortable working with difficult or frustrated customers
  • Strong attendance and reliability
  • Previous collections, credit, billing, or high-volume call center experience is highly preferred

Additional details:

  • Monday-Friday only
  • No weekend shifts
  • First two weeks of training are 8:00 AM-5:00 PM
  • Potential schedules afterward include 8:00-5:00, 8:30-5:30, or 9:00-6:00

Job Tags

Full time, Monday to Friday, Shift work

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