Job Description

Collector

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary: Receives and reviews past due bills and follow-up documents for large balance accounts. Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports. As a successful candidate, you will:

• Contacts patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures.
• Responds to correspondence and calls forwarded from the customer service unit.
• Investigate and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
• Works with other outside services to develop and monitor reimbursement.
• Analyzes accounts and determines when accounts are uncollectable.
• Prepares write-off recommendations in accordance with established departmental policies and procedures.
• Maintains record of account activity and actions taken to effect collection.
• Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports.
• Maintains volume and productivity information and prepares daily and weekly productivity statistics for management review.
• Updates account receivable with appropriate transactions to reflect current billing and/or collection status.

Your qualifications should include: High School or equivalent. Experience may substitute for minimum education requirements. 2-3 years collections experience including prior experience in health care. Working knowledge and understanding of laws governing collection practices. Strong knowledge of 3rd party/government billing/collection and reimbursement requirements. Working knowledge of insurance and medical terminology. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer.

Primary Location: United States-California-Irwindale

Job: Business Services Work Force Type: Hybrid

Shift: Days

Job Posting: May 9, 2025

Minimum Hourly Rate ($): 24.058000

Maximum Hourly Rate ($): 33.681000

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