Cisco Voice Engineer Job at Insight Global, Charlotte, NC

  • Insight Global
  • Charlotte, NC

Job Description

We are seeking an experienced Cisco Unified Communications (UC) Engineer with expertise in Cisco voice technologies, automation, logging/analytics, and testing. The ideal candidate will support, maintain, automate, and validate enterprise voice services in a large-scale production environment.

Required Skills & Experience
  • Strong hands-on experience with:
  • Cisco Unified Communications Manager (CUCM/Call Manager)
  • Cisco Unity Connection
  • Cisco Voice Gateways (ISR)
  • Analog devices and integrations (ATAs, fax, paging, elevator phones, emergency phones)
  • Cisco certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)
  • Experience developing and executing AXL API scripts for automation, reporting, provisioning, and bulk administration
  • Proficiency in Python, PowerShell, or similar scripting languages
  • Experience using Splunk for log analytics, monitoring, dashboard development, troubleshooting, and operational reporting
  • Strong understanding of SIP, SCCP, dial plans, call routing, voice quality analysis, and troubleshooting
Key Responsibilities
  • Administer and support Cisco UC infrastructure, including CUCM, Unity, gateways, and analog solutions
  • Develop automation and operational tooling using AXL APIs and scripting
  • Perform troubleshooting and root-cause analysis utilizing Splunk and other monitoring platforms
  • Design, execute, and document QA, system integration, and regression testing for voice infrastructure changes, upgrades, patches, and migrations
  • Develop and maintain test plans, test cases, validation procedures, and rollback strategies
  • Validate call flows, voicemail functionality, gateway integrations, analog services, and emergency calling capabilities following system changes
  • Create technical documentation, operational procedures, and support runbooks
Preferred Qualifications
  • Experience with Microsoft Teams Voice, Direct Routing, and SBC technologies
  • Knowledge of Cisco Expressway and Webex Calling
  • Experience in change management and production release validation
Ideal Candidate:

A highly technical UC engineer who combines Cisco voice expertise, automation skills, Splunk analytics, and strong QA/regression testing discipline to ensure reliable and scalable communication services.

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